Refund Policy for Customers

In context of this document, ‘Merchant’ refers to businesses, stores and individuals authorized to accept payments via Spring Pay for the approved goods and services categories.

‘Customer’ refers to an individual who have registered with the Spring Pay platform. 

REFUNDS

All Refunds towards payments made using Spring Pay for goods and services offered by Spring Pay Merchants are governed by this policy. For all transactions made using Spring Pay, you are responsible for input of correct merchant code, transaction / bill amount and reference text.

In case of faulty goods and services delivered by the merchant, You may try and resolve it with the merchant directly. Spring Pay is not responsible for any goods and services offered by the Spring Pay Merchants. In case you are charged for a transaction and goods / services were not delivered by the merchant. Customers can call us at +91 96999 58008 or email us at customercare@springpay.in. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you assistance with refund request with the merchant.

Only in case merchant has accepted the refund, Spring Pay would refund the transaction amount to the customer and recover it from the merchant. All Refunds are governed by the refund policies of the respective merchants. There are certain situations where only partial refunds are granted for specific merchants.

For information of goods exempted from being returned. Kindly refer to the refund policy of the merchants. Acceptance of products in case of refund would be decided on case to case basis by the merchant. 

To complete your return, we require you to share with us a copy of the physical bill / invoice or proof of purchase via email at customercare@springpay.in.

ACCEPTANCE OF REFUNDS (IF APPLICABLE)
Acceptance of refund is completely at the discretion of the merchant, We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit of the refund amount will automatically be applied to your credit card or original method of payment, within 30 days of transaction.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card/ debit card or any other payment instrument company, it may take few days before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@springpay.in.

EXCHANGES (IF APPLICABLE)
In case of Exchange of defective or damaged goods, kindly contact the merchant directly. In case you would like to Return the goods and refund the amount, email us at customercare@springpay.in

SHIPPING (IF APPLICABLE)

Costs of shipping are to be borne by you or by the merchant. Spring Pay will not be responsible for any issues related to the shipping / delivery of the goods / services.
 

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