In context of this document, ‘Merchant’ refers to businesses, stores and individuals authorized to accept payments via Spring Pay for the approved goods and services categories.
‘Customer’ refers to an individual who have registered with the Spring Pay platform.
SECTION 1 – INFORMATION WE COLLECT
When you use or access Spring Pay app, we may collect personal information including:
1. Contact Details: Name, email address, phone number
2. Payment Instrument Details: Credit card / debit card information
3. Information provided during communication with Spring Pay Team via email, call, or other correspondence
4. Device Mapping: We collect unique device identifiers. We may associate your device identifiers or phone number with your Spring Pay Account.
Information related to the transaction performed by you on Spring Pay platform may be stored by Spring Pay.
SECTION 2: HOW WE USE INFORMATION WE COLLECT
We use the information provided by you to provide, maintain and improve the services offered by us. When you contact Spring Pay via email, call or other channels, we keep a record of your communication to help solve any issues you might be facing.
Email Correspondence: With your permission, we may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Transactions performed by you on spring pay may be used to provided you customized offers.
SECTION 3 – INFORMATION SHARING WITH THIRD PARTIES
For Transaction: we may share information related to transactions performed with our partners for
Legal: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We may share non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services
SECTION 4 - PAYMENT
We use Razorpay for processing payments. We do not store any card data on our servers. Razorpay may store your card data on their secure servers with your consent. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit/ debit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our website or app, they may direct you away from our domain. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 – APP DATA
We use Local storage in your device to maintain session of your user. It is not used to personally identify you by other apps.
QUESTIONS AND CONTACT INFORMATION