In context of this document, ‘Merchant’ refers to businesses, stores and individuals authorized to accept payments via Spring Pay for the approved goods and services categories.
‘Customer’ refers to an individual who have registered with the Spring Pay platform.
SECTION 1 – INFORMATION WE COLLECT
When you use or access Spring Pay app, we may collect personal information including:
1. Business Details: basic details of business including name, type, address, contact details of business
2. Owner Details: Name, email address, phone number
3. Banking Details: bank account number and branch IFSC code
4. Information provided during communication with Spring Pay Team via email, call, or other correspondence
5. Device Mapping: We collect unique device identifiers. We may associate your device identifiers or phone number with your Spring Pay Account.
Information related to the transaction performed towards your code on Spring Pay platform may be stored by Spring Pay.
SECTION 2 – HOW WE USE INFORMATION WE COLLECT
We use the information provided by you to provide, maintain and improve the services offered by us. When you contact Spring Pay via email, call or other channels, we keep a record of your communication to help solve any issues you might be facing.
Email Correspondence: With your permission, we may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
Transactions performed by you on spring pay may be used to provide you customized offers.
SECTION 3 – INFORMATION SHARING WITH THIRD PARTIES
For transactions: we may share store name with the customer for identifying the recipient of the transaction
Legal: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - PAYMENT
Information related to transactions and receivables is stored in Spring Pay’s platform. This information is not accessible from outside the system. Payments to you are processed via secure banking channels.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So in case of services that are offered by a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
QUESTIONS AND CONTACT INFORMATION